Privacy Policy – SOOKNOVA (Pty) Ltd

Last updated: 22 June 2026

SOOKNOVA (Pty) Ltd (“SOOKNOVA”, “we”, “our”, “us”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our services or visit our website sooknova.co.za.

Definitions

• Account: A unique profile created to access our services.
• Company: Refers to SOOKNOVA (Pty) Ltd.
• Cookies: Small files stored on your device to improve browsing.
• Personal Data: Information that identifies you (e.g., name, Email, phone).
• Service: Refers to our website and related offerings.
• Usage Data: Information collected automatically (e.g., IP address, browser type).

Information We Collect

We may collect:

• Contact details: name, Email, phone, and address.
• Professional details: practice number, role, organisation.
• Usage data: IP address, browser type, pages visited, time spent.
• Information voluntarily provided via forms, emails, or subscriptions.

How We Use Your Information

We use personal data to:

• Provide and improve services.
• Manage accounts and registrations.
• Communicate updates, offers, and resources.
• Comply with legal and regulatory obligations.
• Conduct surveys, webinars, and professional development activities.

Cookies and Tracking

We use cookies and similar technologies to:

• Authenticate users.
• Remember preferences (e.g., login details, language).
• Analyse website performance. You can adjust browser settings to refuse cookies, but some features may not work properly.

Information Sharing

We do not sell your data. We may share information:

• With trusted service providers (e.g., payment gateways, analytics).
• When required by law or regulation.
• To protect our rights, safety, or property.

Data Retention

We retain personal data only as long as necessary for the purposes outlined. Usage data may be stored for shorter periods unless required for security or legal compliance.

Your Rights

Under POPIA, you may:

• Request access to your personal data.
• Correct or delete inaccurate information.
• Withdraw consent for processing.
• Lodge a complaint with the Information Regulator.

Children’s Privacy

Our services are not directed at children under 18. We do not knowingly collect data from minors.

Changes to This Policy

We may update this Privacy Policy periodically. Updates will be posted on our website with a revised “Last updated” date.

Contact Us

If you have any questions about this Privacy Policy, please contact us:

Email: info@sooknova.co.za | Website: sooknova.co.za